What is a Medical Concierge?

What is a Medical Concierge?

A MEDICAL CONCIERGE

is a non-clinical staff member who assists clinicians with documentation and serves as a professional liaison between physicians and patients.

DOCUMENTATION SERVICES

The efficient completion of an expertly formulated and appropriately detailed medical record on behalf of the clinician, leaving the provider free to completely focus on their patient

PROVIDER CONCIERGE SERVICES

Making and receiving phone calls, accessing previous medical records and tracking results allowing providers to focus on clinical processes rather than clerical duties

PATIENT CONCIERGE SERVICES

Providing patients live status updates and keeping patients comfortable throughout their visit while supporting all customer service needs

This combination of documentation and concierge services facilitates patient care, increases provider productivity and job satisfaction, improves communication and maximizes the customer service experience.

OUR MISSION

Our medical concierges are dedicated to providing premium documentation and concierge services that support the delivery of high quality, efficient, compassionate care in a collaborative environment.

OUR PHILOSOPHY

Our medical concierges are trained to become an integral component of your healthcare team, to facilitate high quality, efficient patient care while enhancing customer service.

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