As patient volume increases within emergency departments, providing patients with a high degree of face to face physician interaction and communication becomes increasingly challenging. Providing quality care becomes difficult when physicians are overburdened with clerical responsibilities.
A Synergy medical concierge significantly increases physician efficiency by providing documentation services, monitoring lab and imaging results, accessing previous records, and placing and receiving phone calls. Furthermore, a medical concierge facilitates communication between physicians, patients and their families by providing ongoing status reports and updates.
A Synergy medical concierge provides patients and families with a high degree of personalized attention. These concierge services include providing blankets and slippers, providing food and beverages when appropriate, and facilitating communication with nursing staff. Medical concierges make frequent rounds to assess a patient’s ongoing needs and provide comfort and support throughout their stay.
All Synergy medical concierges are carefully selected, receiving extensive training and participating in ongoing quality improvement initiatives. They are also trained to adapt to the stylistic variations of emergency physicians and to custom tailor their services to meet the providers’ needs. Our team of medical concierges are enthusiastic and bring a sense of pride and joy to the job that they do. We have found that our medical concierges truly act as a “concierge” for both physicians and patients and that this synergy has a profoundly positive effect on the emergency department.