A medical concierge is a non-clinical staff member who assists clinicians with documentation and serves as a professional liaison between physicians and patients. Medical concierge services are custom tailored to meet the specific needs of each practice.Read More
Medical Concierges provide expertly formulated medical documentation and personal assistance to meet clinician needs. Concierge services for medical providers typically include contacting consultants, troubleshooting computer problems, or ordering a meal.Read More
Medical Concierges welcome all patients and strive to accommodate patient and family needs throughout their medical visit. Concierge services for patients typically include informing a patient regarding the status of pending tests, providing a warm blanket, or contacting a family member.Read More
All of our Medical Concierges complete a rigorous screening process. Our training program emphasizes a culture of excellence. Our team provides intensive education on quality documentation. Our monthly in service training program ensures progressive employee excellence.Read More
Medical Concierge services are custom-tailored to meet the needs of each individual client.
We attract high-quality staff with demonstrated academic excellence in science and healthcare. Our hiring process further focuses on candidates that possess strong interpersonal skills and intrinsic motivation that embodies our culture and mission.
Our in-house comprehensive training curriculum is custom-designed by our physician leadership team. It includes independent study followed by repetitive practice with simulated medical documentation scenarios. Classroom training is followed by supervised bedside clinical training under the supervision of our most experienced and accomplished medical concierges.
Presenting a warm and professional demeanor at the bedside is integral to our training program and culture. Our iconic Synergy Medical blazers serve to differentiate our staff members within the healthcare environment. Meeting one of our Medical Concierges creates a warm, professional image for your patients and their families.
Our goal is to provide high quality care in a collegial and collaborative environment. We promote a positive culture by mentoring our employees and providing them with ongoing support. Our new staff members are welcomed and mentored by our senior Medical Concierges. They share their expertise and exemplify our collaborative environment.
My medical concierge position at St. John’s Riverside Hospital has been the biggest factor in my decision to pursue medicine. As a medical concierge, my job is to make sure the patients are getting quality assistance that can help put them at ease during their most vulnerable moments. Although I am only scratching the surface of medicine, the extensive involvement in medical practice Synergy Medical has given me is both humbling and encouraging for an undergraduate student like myself.